Improving Excellent Service UNISA Yogyakarta Trains Front Guard

The Bureau of Human Resources Development (BPSDM), Bureau of Assets and General Affairs (BAU), and Bureau of Public Relations and Protocol (BHP) of Universitas ‘Aisyiyah (UNISA) Yogyakarta held a Refreshing Service Excellence event on Sunday (25/02). The event, which was held on the 4th floor of the Siti Moendjijah building, aimed to improve the understanding of UNISA Yogyakarta employees, including security guards, drivers, and cleaning service (CS), about the concept of excellent service based on Islamic values, as well as professional attitudes and behaviors in providing services to all UNISA Yogyakarta stakeholders.

In the event attended by 98 participants, there were 3 speakers who provided valuable material. Salisul Hakim, head of BPSDM explained the profile of UNISA Yogyakarta in detail. Meanwhile, Suprihatin Wijayanti, head of BAU, explained the responsibilities of each job on campus. Sinta Maharani, head of BHP, gave concrete examples of service excellence, both in dealing with stakeholders directly and through telephone lines.

Sinta expressed her hope for the participants of this activity, “This activity can improve their verbal and non-verbal communication skills, so that they can interact with all university stakeholders effectively and friendly.”

It is hoped that after this activity, participants will have a better understanding of the importance of excellent service in the context of higher education and its impact on the image and reputation of the university.

The Excellent Service Refreshing event is UNISA Yogyakarta’s real step in improving the quality of service to all parties involved in the campus environment.