The Faculty of Health Sciences (FIKes) of Universitas `Aisyiyah Yogyakarta (UNISA) held another studium generale entitled “Excellent Service Management in Health Care Facilities”. The event, which took place in the Convention Hall of Walidah Dahlan Mosque on Friday (25/10), attracted 430 students from various study programs within FIKes.
Excellent Service
As the main speaker, Dr. Pradono Handojo, MBA, MHA, who also serves as President Director of theJakarta Cempaka Putih Islamic Hospital, shared experiences and tips for success in managing health facilities. The hospital he leads is known as one of the best hospitals in Indonesia, so his presence in this event was highly anticipated by the participants.
In his presentation, Pradono emphasized the importance of good management and service excellence in healthcare. He explained how RSI Cempaka Putih is able to provide quality services to patients by involving all stakeholders, from medical personnel, non-medical staff, to the patients themselves.
“Excellent service management is not just a slogan, but must become a work culture inherent in every individual in the hospital. By providing the best service, we will not only increase patient satisfaction, but also the reputation of the institution,” said Dr. Pradono.
The Dean of FIKes UNISA Yogyakarta, Dr. Dewi Rokhanawati, S.SiT., M.PH, in her speech expressed the hope that this studium generale can provide useful provisions for students.
“The students present here are the next generation of the nation who will play an important role in the world of health. Through activities like this, we want to equip them with knowledge and skills that are relevant to the demands of the job market,” said Dewi.
Tags: aisyiyah, banggamenjadiunisa, beunisa, layanan prima, unisayogya
